Virtual Care

Virtual Care for Alexandria Associates in Dermatology Patients


For your convenience our doctors offer personalized virtual dermatology visits through safe and secure online platforms. The online process mirrors an in office appointment with the dermatologist, and is available when you need it most. 

Where you're at home, on the go, or just get make into our office for an in-person appointment, a virtual visit to increase your access to dermatology care on your time.  

Follow these three simple steps to start an on-line visit:
Create account/Upload photos/Get Treatment

3 Simple Steps to Healthier Skin


Create Account

Provide details about your skin condition and medical history.


Upload Photos

Take and upload your skin condition to our private and secure platform.


Get Treatment

Receive a Diagnosis and personalized treatment plan in under 24 hours, on average.

 

We can see you in two types of virtual (online visits): live video visits and static photograph visits.

Live video visits are possible for all patients with medical insurances that our office accepts (Medicare and private insurances). These visits will be billed through your insurance. There is no guarantee about coverage for these visits, but Medicare has greatly relaxed their rules for these visits and private insurances are slowly doing to same. In some cases, copays and co-insurances might be waived for virtual visits, and in some cases they might be billed after the visit, depending on your particular insurance plan.

If you have medical insurance and would like to do a live-video virtual visit, please do NOT click on the buttons below, but rather send us an email at info@alexderm.net requesting a teledermatology live video consult.

To use this feature, you will need a web camera enabled device such as a smart phone with a camera, a tablet with a camera, or a computer with a web camera. We can use the FacetimeTM app (AppleTM) or SkypeTM app, DuoTM app (Microsoft), or, if you are not comfortable with any of those, we can contact you through a text message (Doximity) that will tell you that your doctor is trying to reach you via video conference. In that case, simply click on the link in the text to join the video conference. In your email, please send us three, 10-minute blocks of time that you would be available between 8:00AM and 4:00PM Monday- Friday. The actual duration of your video visit will typically be limited to around 10 minutes. Please also send the phone number at which we can call you or text you. Our staff will attempt to contact you and notify you of your actual appointment time on our virtual schedule.

Static photograph visits are possible if you do not have medical insurance or do not want to do a live video visit. In that case, please click one of the below buttons to start a non-video (static) teledermatology visit with one of our doctors. There is a flat $69 fee for these teledermatology visits. These will not be billed through insurance. If you would like to start a static (photograph) online visit now, please click on one of the two buttons below.

Based on supply and demand, the actual provider may change, and patients may be offered teledermatology services through whichever dermatologist is available. ***If, after starting a teledermatology visit, you are forwarded to the Dermio platform, please do NOT choose any upgrades to video. Only still photos will be accepted at this time.

“Alexandria Associates in Dermatology makes skin care easy and accessible. Our patients now have even more options when it comes to their skin conditions with online treatment.”

Dr. Joanne K. Simpson
Board-certified Dermatologist

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Benefits of Virtual Care

Consult with one of our board-certified dermatologists online and on your time
Get a personalized treatment plan within 3 business days
Pick up appropriate prescriptions at your preferred pharmacy
Affordable at only $89 out-of-pocket per visit

Frequently Asked Questions


Is Online Care Only Available for Certain Conditions?
We can treat over 3,000 skin, hair and nail conditions via our online dermatology care platform. The most common conditions we treat are acne, eczema, and rosacea.

How Much Does an Online Dermatology Visit Cost?
The cost of an online visit is $89. That includes the diagnosis, personalized treatment plan, and routing appropriate prescriptions to your preferred pharmacy.

How Soon Can I Expect a Diagnosis?
You will receive a diagnosis within three business days. You can receive counseling from the dermatologist for up to 30 days concerning the diagnosis and treatment for a single condition.

What If I Need a Biopsy?
If it is determined that an in-office procedure is needed, please contact our staff to schedule an appointment as soon as possible.

Is My Personal Health Information Kept Confidential?
Yes! Our online dermatology care platform is secure and 100% HIPAA and HITECH compliant.